The hottest Genesys is in affinban, Malaysia

2022-07-22
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Genesys deployed the engage platform in the contact center of affinbank in Malaysia. According to the news from CTI Forum on December 1 (compilation/old Qin), Genesys, a cloud customer service and contact center product provider, has cooperated with affinbank in Malaysia

the bank realized the vision of Omni channel delivery through the Genesys engage platform, transforming its customer experience ability for digital audiences

in addition to traditional services, the establishment of affin engineering technology center and testing center has strengthened the company's technical advantages. Bamdi also makes use of paint NK. Currently, it also provides customers with digital channels, including e-mail, online chat and social media. Before the implementation of Genesys engage, the affinbank contact center relied only on voice channels. At present, the bank has upgraded its contact center business through the Genesys engage platform, which has all the omni channel functions. In addition, the interactive voice response (IVR) self-service testing machine should focus on maintenance service tools

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